Transparent by design
We want satisfied customers, not hostages. Account owners can cancel their FlexTrainer account from within the service without a telephone call or a lengthy process.
The account owner can cancel under “My account”. For security and privacy, we cannot accept a cancellation from someone who is not an account owner. Contact support@flextrainer.co.uk if you need help identifying the account owner.
Before cancelling, export anything you wish to retain. Your access ends when the account is cancelled. We permanently delete account data from active systems and logs within 7 days and from backups within 180 days. Individual account data cannot be restored from a backup after permanent deletion.
We will not issue another subscription invoice after cancellation. If you believe a payment should be returned, please read our refund policy and contact us.
We may cancel an account after 30 days when it remains frozen because of a payment problem, or after 7 days when it has been suspended for abusive use. We may also suspend or end an account as set out in our Terms of Service.
